How to Submit Administrative Requests
For certain types of requests that require special handling or documentation, you'll need to contact our support team directly via email.
Request Types and Contact Information
Requests for refunds, fund transfers, payment clarifications, and guarantee letters must be sent to book@travel-code.com with the following information clearly stated in the email subject line:
- Booking number
- Departure date
- Type of document requested
This helps our team route your request to the appropriate department and ensures faster processing.
Best Practices for Email Requests
When submitting your request:
- Include all relevant booking details in the subject line for quick identification
- Clearly state the nature of your request in the email body
- Attach any supporting documentation if applicable
- Provide contact information for follow-up questions
Our support team will review your request and respond with the necessary information or documentation as quickly as possible.