Understanding Ticket Exchanges
An exchange means changing the departure and/or arrival date; in some cases, a route change is also allowed. Whether exchange is possible depends on the fare rules, which can be reviewed on the data entry page before booking.
Note: changes to the airline, passenger name or surname require cancellation and rebooking of a new ticket.
How to Request a Ticket Exchange
To request a ticket exchange:
- Log in to your personal account and go to the "Orders" section.
- Open the relevant order and click "Request an Exchange."
- Choose the type of exchange: voluntary or involuntary.
- Specify your desired new departure date.
A confirmation message titled "Exchange request submitted" will appear. You'll also receive an automated email confirming that your request is being processed.
Once you receive the email, follow the link inside it to pay for the exchange within the specified deadline.
The exchange is complete once you receive the new e-ticket at the email address provided in the request.
Seat availability is guaranteed only at the time of rebooking.
Important Timing Consideration
Important: If there are fewer than 3 hours until departure, we recommend contacting the airline directly, as we cannot guarantee that the exchange will be processed in time.
Service Fees for Exchanges
Please note: In addition to airline penalties, the company charges a service fee for exchanges.
Service fees may vary depending on the refundable amount and booking method:
- Exchange of a ticket or voucher: $20
- Changing passport or ID number on a ticket: $10
- Adding a child ticket with seat to an existing adult booking: $5
General Processing Terms
Tickets must be used in the order of the flight segments. If a passenger misses one segment, the airline reserves the right to cancel the remaining segments.
To ensure your request is processed correctly and on time, you must complete all required fields in the personal account when submitting a request. The company is not responsible for delays or inability to process a request due to incorrect data.
All requests are processed in the order they are received. Priority is given to bookings with the nearest departure dates and times.
You can submit a request on the order page: Go to the "Requests" section and send a message in the "Chat" tab.