Getting Help with Travel Code
Whether you need to modify a booking, resolve a travel disruption, or have questions about your corporate account, our support team is available 24/7 to assist you.
Contact Methods
Phone Support
- US: 1 (646) 722-8331
- EU: +48 128 811 170
Our phone lines are staffed around the clock for urgent matters like last-minute changes, cancellations, or travel emergencies.
Email Support
Reach us at:
- corp@travel-code.com
- help@travel-code.com
Email is ideal for non-urgent inquiries, policy questions, account setup, or when you need a written record of your request.
In-App Support
The fastest way to get help is often directly within the platform:
- Help widget: Available on every page of the Travel Code portal
- "Contact Support" button: Located on every order for booking-specific issues
When you use the in-app widget, Robert AI can often resolve your request immediately. For example, if a flight is delayed, Robert can pull up your affected order, search alternative flights, check rebooking fees, and confirm a new itinerary—all within the chat. If Robert can't handle your specific situation, he'll escalate you to a human agent in one step, with full context already shared.
Availability
All support channels operate 24 hours a day, 7 days a week, so you're covered no matter your time zone or when issues arise during your trip.