Special Services — Meals, Assistance, Pets

When booking business travel, you or your team members may need special accommodations such as dietary-specific meals, mobility assistance, or pet transport. Travel Code supports these requests through our support channels, though availability depends on the airline and the fare type you've selected.

What Special Services Are Available?

We can help you arrange:

• Special meals — vegetarian, vegan, kosher, halal, gluten-free, and other dietary options
• Mobility assistance — wheelchair support, priority boarding, and other accessibility services
• Pet transport — in-cabin or cargo arrangements for your animals

Each airline has its own policies and fees, and not every service is available on every route or fare class. Lower-cost economy fares may have fewer options than business or flexible tickets.

How to Request Special Services

All special service requests should be submitted through our support team. You can:

• Use the in-app chat widget and connect with Robert AI or a live agent
• Email support@travelcode.example (replace with actual support email if provided)
• Call our support line during business hours

If you're already chatting with Robert AI, mention your request (for example, "I need a wheelchair at check-in" or "Can I add a vegetarian meal to my order?"). Robert will gather the relevant order details and escalate to a human agent who will coordinate directly with the airline.

Timing and Confirmation

Most airlines require special service requests at least 24–48 hours before departure. Submit your request as early as possible to ensure availability. Our support team will confirm whether your request has been accepted by the carrier and notify you of any additional fees.

Note: These guidelines apply broadly, but each airline's rules vary. Our team will provide carrier-specific details when you submit your request.