The profile works as a payment policy. For corporate methods the employee doesn't choose a method by hand — the platform applies the first one that fits: the default first, then the fallback order, then the other enabled methods.
What counts as a "fitting" method
- Balance — if it has enough funds.
- Invoice — if the method is enabled.
- Card — if there's an active default corporate card.
Common situations
- Default doesn't fit? The platform takes the next fitting method in the order — e.g. if the balance is short, payment goes to the corporate card.
- Nothing fits? Payment won't go through and you'll see a clear message that there's no available method. It never fails silently and no money is charged. The message states the reason — balance too low, over the invoice limit, contract not signed, or no corporate card — contact your company admin to adjust the profile or top up the balance.
- Personal card: available only if the company allows personal cards; then the employee gets a separate personal-card payment option. If disallowed, it's unavailable even if a card is saved.
- Saved personal card missing in the cart? It's likely saved in a different currency than this payment. Add a card in the order's currency — easiest right from the checkout page.
- Card window won't close? Bank confirmation can take up to a couple of minutes. It closes itself once the bank confirms — no need to close or refresh.
- Multiple legal entities: the booking is paid under the profile of the entity it's placed under. Profiles of different entities are independent.
- When do changes apply? Method, default and order changes apply to new bookings after you save the profile.
Still have questions? Message us in the support chat or at support@travel-code.com — include your order number so we can help faster.