Why this guide
When a customer has several contracts with the same hotel chain (e.g. two different contracts with Hyatt — one a static rate of $100/night, the other a 10% discount off BAR), both rates need to appear in a single search.
In Amadeus you can attach multiple rate codes to our Office ID, and they will all surface together — there's no need to run two separate searches.
What to collect from the customer
- Rate codes for every contract — exactly as they are loaded in the hotel chain (usually 3 letters, e.g.
ABC,XYZ). - Hotel chain — the chain's name.
- Contract scope — all properties in the chain or specific ones, and which regions.
- GDS-channel confirmation — that the contract is distributed through GDS, not just through wholesale or TMC.
Loading the codes onto our Office ID
- The customer contacts their account manager at the hotel chain.
- They share: rate codes, our Amadeus Office ID, agency name.
- The hotel chain loads the codes into their rate-distribution system and ties them to our OID.
- Activation takes 24–72 hours, depending on the supplier.
Typical issues
- Codes don't show up — the customer didn't pass the OID to the hotel chain, or the codes aren't activated yet (wait 72 hours).
- Only one of two is visible — the second contract isn't loaded into GDS; it may be wholesale or TMC. Check with the customer.
- The customer doesn't know what a rate code is — a warning sign: the contract is most likely not GDS-distributed.