You can submit an official claim regarding the quality of a completed tour product under the booking through one of the following two methods:
-
By mail or courier to the address:
7901 4th St N STE 300
St. Petersburg, FL, USA 33702 -
By email to: book@travel-code.com
When submitting a claim, the following documents must be attached:
- An official written and personally signed claim from the traveler, indicating their full name, booking number, and date of submission
- A cover letter from the travel agent outlining the nature of the claim, including the date, traveler’s full name, and booking number. This letter must be signed by an authorized representative of the agency and stamped
- Supporting documents proving the facts stated in the claim (e.g. photos, videos, receipts for additional expenses, etc.)
- Confirmation sheet
- Proof of payment
- Contact details of the responsible manager (full name, phone number, and email) for follow-up communication
Claims will not be accepted if the full set of documents and a signed claim from the traveler are not provided.
Claims must be submitted to the Tour Operator immediately on the same day the traveler submits their complaint.
Claims are reviewed within 14 days from the date of receipt.
If a decision is made to provide compensation and the traveler accepts the proposed resolution, the travel agent must submit a written, signed pre-litigation settlement agreement from the traveler.