Important Conditions for Issuing Airline Tickets
PASSENGERS WHOSE TRANSPORTATION INVOLVES A DESTINATION OR STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE
HEREBY NOTIFIED THAT THE PROVISIONS OF INTERNATIONAL AGREEMENTS KNOWN AS THE MONTREAL CONVENTION OR THE PRECEDING WARSAW
CONVENTION AND ITS ADDITIONAL PROTOCOLS MAY APPLY TO THE ENTIRE TRANSPORTATION, INCLUDING ANY PORTION ENTIRELY WITHIN
THE COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE CONVENTION—INCLUDING SPECIAL CONDITIONS OF CARRIAGE ESTABLISHED BY
APPLICABLE FARES—GOVERNS AND MAY LIMIT THE CARRIER’S LIABILITY.
NOTICE OF LIABILITY LIMITATION
The Montreal Convention or the Warsaw Convention may apply to your journey. These conventions provide for and may limit
the liability of air carriers for death or injury, for loss, damage or delay of baggage, or for delay of the flight.
If the Montreal Convention applies, the following liability limits are established:
1. There are no financial limits for passenger death or bodily injury.
2. For destruction, loss, damage or delay of baggage, liability is limited to 1,288 Special Drawing Rights
(approximately €1,500 or $1,700 USD) per passenger in most cases.
3. For flight delay, liability is limited to 5,346 Special Drawing Rights (approximately €6,600 or $7,300 USD) per
passenger in most cases.
EU Directive No. 889/2002 requires EU carriers to apply the Montreal Convention’s liability limits to all flights
operated by them. Many non-EU carriers have voluntarily adopted the same limits.
If the Warsaw Convention applies, the following liability limits may apply:
1. 16,600 Special Drawing Rights (approximately €20,000 or $20,000 USD) for passenger death or injury if the Hague
Protocol applies; or 8,300 Special Drawing Rights (approximately €10,000 or $10,000 USD) if only the original Warsaw
Convention applies. Many carriers have voluntarily waived these limits. Under U.S. law, for travel to/from the U.S.
or with a scheduled stop in the U.S., liability cannot be less than $75,000 USD.
2. 17 Special Drawing Rights (approximately €20 or $20 USD) per kilogram of checked baggage and 332 Special Drawing
Rights (approximately €400 or $400 USD) for unchecked baggage.
3. The carrier may also be liable for damage caused by flight delays.
More information about the liability limits applicable to your journey is available from the carrier. If your journey
involves multiple carriers, you must check with each carrier about the applicable liability limits.
Regardless of which Convention applies, you may increase your baggage liability limit by declaring a higher value during
check-in and paying an additional fee (if applicable). Alternatively, you may fully insure your baggage before the trip
if its value exceeds the standard limits.
Time limits for claims: Any legal action must be brought within two years from the date of arrival of the aircraft or
the scheduled arrival date.
Baggage claims: In case of baggage damage, a written claim must be submitted to the carrier within 7 days after
receiving the checked baggage. For delayed baggage, claims must be submitted within 21 days from the date the baggage
was made available to the passenger.
Notice of Conditions Incorporated into the Contract:
1. Your air transport contract with the carrier (for international, domestic, or domestic travel within international
transport) is subject to this notice, the carrier's terms and conditions, applicable rules and fare conditions.
2. If more than one carrier is involved in the journey, each carrier may apply its own terms, rules, and fares.
3. These terms, rules, and fares form part of your contract of carriage.
4. Carrier conditions may include (but are not limited to):
- Liability limits for death or injury of passengers;
- Liability limits for loss, damage, or delay of baggage, including fragile or perishable items;
- Rules for declaring baggage value and additional fees;
- Limitations of liability for actions by agents, employees, or service providers;
- Time limits for making claims and filing legal actions;
- Rules regarding booking confirmation, check-in, ticket validity and duration;
- Carrier rights in the event of delays, cancellations, aircraft substitutions, and route changes;
- Carrier rights to deny boarding to passengers who violate laws or lack travel documents.
5. More information about the contract terms and how to obtain a copy is available at the ticket sales office. Many
carriers also publish this on their websites. If required by law, you may review the full contract at the airport or
receive a copy upon request free of charge.
6. If a carrier sells a ticket or checks baggage for a flight operated by another carrier, it acts only as an agent for
that carrier.
7. JSC 'TCH' (TIN 7714017443) is the executive body of the Settlement System for Air Transport (SVVT) and provides the
following services on behalf of carriers:
- Certification of the air transport contract issued via SVVT e-ticket;
- Creation and maintenance of the electronic contract record;
- Ensuring data preservation in the central e-ticket system;
- Providing the passenger with access to information corresponding to the air transport contract.
A fee (ZZ code) is charged for these services when the travel document is issued by accredited agencies.
YOU CANNOT TRAVEL WITHOUT ALL REQUIRED DOCUMENTS SUCH AS A PASSPORT AND VISA.
GOVERNMENT AUTHORITIES MAY REQUIRE THE CARRIER TO PROVIDE INFORMATION OR GRANT ACCESS TO PASSENGER DATA.
DENIED BOARDING: More tickets may be sold than seats available. There is a small chance you may be denied boarding even
with a confirmed reservation. If denied boarding, you may be entitled to compensation. If required by law, the carrier
must first seek volunteers before denying boarding involuntarily. Ask your carrier for full rules and boarding priority
details.
BAGGAGE: Some items may have declared higher value. Carriers may apply special rules for fragile, valuable, or
perishable items. Contact your carrier for more information.
Checked baggage: Free baggage allowance depends on service class and route. Extra charges may apply for excess baggage.
Contact your carrier for full details.
Hand luggage (unchecked baggage): Free carry-on limits depend on service class, route, and aircraft type. Passengers are
advised to carry minimal hand luggage. Each carrier may have different baggage rules.
SPECIAL BAGGAGE LIABILITY FOR U.S. TRAVEL: For domestic U.S. travel, federal rules set minimum liability at $3,500 USD
per passenger (see 14 CFR 254.5).
CHECK-IN TIME: The time shown on your itinerary/ticket is the scheduled departure time. It is not the check-in or
boarding time. If you are late, the carrier may deny boarding. The check-in time set by the carrier is the latest time
passengers can be accepted. The boarding time is the latest time a passenger must arrive at the gate.
DANGEROUS GOODS: Unless specially permitted, dangerous goods must not be placed in checked or hand luggage. These
include (but are not limited to): compressed gases, corrosives, explosives, flammable liquids and solids, radioactive
materials, oxidizers, poisons, infectious substances, and security-equipped briefcases. Additional restrictions may
apply. Contact your carrier for more information.
DANGEROUS GOODS: Do not pack or carry the items shown below without the carrier’s permission.
DO NOT COMPROMISE YOUR SAFETY OR THE SAFETY OF OTHER PASSENGERS TRAVELING WITH YOU.
FOR MORE INFORMATION, PLEASE CONTACT YOUR CARRIER.
Translation and other useful information are available on the IATA website:
https://www.iatatravelcentre.com/tickets.htm