When Can a Trip Be Canceled?
Yes, if unforeseen circumstances arise, trips can be canceled or rescheduled. To minimize costs associated with cancellation, we recommend contacting your account manager or support team as soon as possible.
How to Cancel a Paid Booking
For flight bookings or other paid reservations, please send your cancellation request to us via chat or email your account manager directly. Our team will be happy to assist you with the cancellation process.
Tour Cancellation: Step-by-Step Process
When a traveler decides to cancel their tour, follow these steps:
Step 1: Submit the Cancellation Request
As soon as the traveler notifies you about their decision to cancel the trip, the corporate client must submit a cancellation request through their personal account.
If technical reasons prevent you from submitting the request through the personal account, send a written cancellation request to: book@travel-code.com
Step 2: Automatic Cancellation
When the cancellation request is submitted through the personal account, the booking is automatically canceled with a 100% retention of actual incurred costs.
Step 3: Request Cost Minimization (Optional)
To request a review and possible reduction of the retained amount, send a minimization request to book@travel-code.com with the following documents attached:
- A formal request for cost minimization on the company's official letterhead
- A scanned copy of the traveler's written cancellation request stating the reason for the cancellation
- In case of cancellation due to illness of one of the travelers – official medical certificates in English to support the request for reduced cancellation costs from our partners
Step 4: Processing Time
The processing time for a cost minimization request is up to 10 business days.
Step 5: Submit Refund Request
After receiving an official response from the Payments Department and if a refund is approved, the corporate client must send a refund request to: book@travel-code.com (Please use the official refund request form.)
Step 6: Request Confirmation of Costs
An official confirmation of the amount of actual incurred costs withheld by the tour operator can be provided upon request. The request must be submitted by the corporate client to: book@travel-code.com