Why Your Ticket May Not Appear Immediately
After purchasing a flight ticket, you might notice it's not yet visible in your Personal Account. This is completely normal and happens for a specific reason.
The Confirmation Process
When you don't see your purchased ticket right away, it means the ticket has not yet been confirmed by the airline. Here's what you need to know:
- Confirmation is in progress: Your booking is being processed with the airline
- You'll receive notification: Once the airline confirms your ticket, you'll receive an email notification immediately
- Patience is appreciated: While we work to expedite this process, airline confirmation times can vary
Our team does everything possible to ensure confirmation happens as quickly as possible. If you have any questions or concerns during the waiting period, please don't hesitate to contact our support team.
Important Information About Charter Flights
If you've booked a charter flight, there are several key details you should be aware of:
Timing and Documentation
- Tickets delivered the day before departure: You'll receive your actual tickets one day prior to your flight
- Order number sent immediately: Your order confirmation number is sent right after payment is processed
- Last-minute schedule changes possible: Departure time and airport may change 1–2 days before departure — this is normal for charter operations
Charter Flight Policies
- Non-refundable tickets: Charter tickets cannot be refunded once purchased
- Sold by tour operators: These tickets come from tour operators rather than airlines directly, which is why they're offered at lower prices
- Different check-in procedures: Online check-in options and pet travel policies may differ from regular commercial flights
- Availability on regular flights: Sometimes charter seats are available even on flights operated by regular airlines
Thank you for your patience and understanding as we work to provide you with the best travel experience possible!