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Egor Karpovich
By Egor Karpovich
• 23 articles

Flight Ticket Confirmation: What to Expect After Purchase

Why Your Ticket May Not Appear Immediately After purchasing a flight ticket, you might notice it's not yet visible in your Personal Account. This is completely normal and happens for a specific reason. The Confirmation Process When you don't see your purchased ticket right away, it means the ticket has not yet been confirmed by the airline. Here's what you need to know: - Confirmation is in progress: Your booking is being processed with the airline - You'll receive notification: Once the airline confirms your ticket, you'll receive an email notification immediately - Patience is appreciated: While we work to expedite this process, airline confirmation times can vary Our team does everything possible to ensure confirmation happens as quickly as possible. If you have any questions or concerns during the waiting period, please don't hesitate to contact our support team. Important Information About Charter Flights If you've booked a charter flight, there are several key details you should be aware of: Timing and Documentation - Tickets delivered the day before departure: You'll receive your actual tickets one day prior to your flight - Order number sent immediately: Your order confirmation number is sent right after payment is processed - Last-minute schedule changes possible: Departure time and airport may change 1–2 days before departure — this is normal for charter operations Charter Flight Policies - Non-refundable tickets: Charter tickets cannot be refunded once purchased - Sold by tour operators: These tickets come from tour operators rather than airlines directly, which is why they're offered at lower prices - Different check-in procedures: Online check-in options and pet travel policies may differ from regular commercial flights - Availability on regular flights: Sometimes charter seats are available even on flights operated by regular airlines Thank you for your patience and understanding as we work to provide you with the best travel experience possible!

Last updated on Apr 18, 2026

Reports and Analytics

Accessing Your Travel Data Travel Code provides comprehensive reporting and analytics tools to help you track and manage your company's travel spending. Access these tools at: - Reports: https://travel-code.com/reports - Analytics: https://travel-code.com/user/analytics Standard Reports Airfare Data Export Download detailed airfare data in XLSX format that shows: - Which team members purchased tickets - Purchase dates and booking details - Specific ticket information and fare breakdowns This structured export makes it easy to analyze spending patterns, reconcile expenses, and prepare financial reports for your accounting team. Analytics Dashboard The analytics interface provides visual breakdowns of your travel spending: - By service type: Compare spending across flights, hotels, and other travel services - By spending amounts: Track expenditures over time and identify cost centers - Team-level insights: Understand booking patterns across your organization These analytics help you make informed decisions about travel policy, budget allocation, and vendor negotiations. Custom Reports Need something more specific? Our team can create custom reports tailored to your business requirements. - Request process: Contact support to describe your reporting needs - Delivery timeline: Custom reports are delivered within 1–3 business days - Use cases: Compliance audits, executive summaries, department-specific breakdowns, or any specialized view of your travel data Whether you need a one-time analysis or recurring reports, we're here to provide the insights you need to optimize your corporate travel program.

Last updated on Apr 19, 2026

Roles and Team Management

Overview Travel Code supports multiple user roles within corporate accounts, allowing you to control who can book, approve, manage budgets, and access reporting across your organization. Available Roles Corporate accounts come with several standard roles designed to match common organizational structures: - Admin — full account access, including team management, billing, and policy configuration - Manager — can approve bookings, view team travel, and access reports within their department - Booker — can search and book travel for themselves or their team members - Traveler — can view their own bookings and travel documents - Finance — read-only access to invoices, reports, and spend analytics Each role has specific permissions tailored to typical workflows in corporate travel management. Custom Roles If your organization requires permissions that don't fit the standard roles — for example, a regional approver with budget oversight but no booking rights, or a compliance officer with audit access — custom roles can be added on request. To set up a custom role, contact your account manager or reach out to support at support@travelcode.com or +1-555-0199. We'll work with you to define the exact permissions needed. Managing Your Team Admins can assign and modify roles directly from the Team Management section in your account dashboard. If you need help with Robert AI, simply ask him to explain current team permissions or guide you through adding new members — he can pull the relevant documentation and walk you through the steps.

Last updated on Apr 19, 2026

Notification Center

In your account you choose which notifications you receive and where: by email, in Telegram, or in Slack. All settings live in one place — Settings → Notifications. How it works 1. Open the Notifications section in your profile settings. 2. You'll see three cards: Email, Telegram, Slack. Each card shows its current status under the channel name: connected, inactive, or not connected. 3. Click Configure on the channel you want to adjust — a settings panel opens on the right. 4. In the panel you see a list of notification types (for example, "Trip notifications", "Upcoming trip reminders"). Toggle each one on or off — changes save instantly. Email Email is always connected — it cannot be turned off. Notifications go to the address listed in your profile. In the Trip notifications group you can add extra email addresses to receive copies — for example, accounting or an assistant. Enter the address and confirm — a confirmation email is sent there. Once the recipient clicks the link, copies of trip-related emails will also be delivered to that address. Telegram 1. Click Connect Telegram. 2. In the dialog, click Open Telegram — our bot will open. 3. In Telegram, tap Start. 4. The dialog in your account closes automatically once the connection is complete. Then select the notification types you want to receive in Telegram. To disconnect, click Disconnect in the channel panel. The bot will send you a confirmation in the chat. Slack 1. Click Connect Slack. 2. A Slack page opens — select your workspace and click Allow. 3. You'll be returned to the account and see a "Slack connected" message. 4. Select the notification types you want to receive in Slack. To remove our app from your Slack workspace completely, clicking Disconnect in the account is not enough — you also need to go to Slack admin → Apps and remove the app there. A plain Disconnect just unlinks your user account; the app itself stays in the workspace. Frequently asked questions Telegram notifications aren't arriving — what should I check? Open the Notifications section and make sure the Telegram channel shows status "Connected" and the notification types you want are toggled on. If you accidentally sent the bot a /stop command or blocked it — unblock the bot in Telegram and reconnect the channel. Slack shows an error after I click Allow Most likely the authorization window timed out (10 minutes). Just try connecting Slack again. Can I send copies of emails to one more address? Yes — for trip notifications. In the Email section, open "Trip notifications" and add an extra email — a confirmation link will be sent there. I disabled Telegram — can I switch it back quickly? If the channel shows status "Inactive", click Activate — you don't need to connect again. If it shows "Not connected", you'll need to go through the connection flow. Can I receive some notifications by email and others in Telegram? Yes. Toggles are independent per channel. Turn on the types you want where you want them, and turn them off where you don't. If you have questions Write to our support chat or to support@travel-code.com. To help us reply faster, include your trip reference or the step where the problem occurred.

Last updated on May 19, 2026

Changing the Fare on the Approval Page

If the approver has the Pro plan enabled, the flight approval page shows extra controls: the approver can change the fare and review fare rules right there — without sending the request back to the employee. What it does When an employee sends a flight for approval, an approver with the Pro plan can change the flight fare and view fare rules directly on the approval page. The request is not sent back to the employee for rework — everything happens in one place. Who sees these buttons Only approvers with the Pro plan enabled. If an approver doesn't have the Pro plan, the change-fare and view-rules buttons are not shown on the approval page. What a Pro-plan approver can do Two extra actions on the approval page: 1. Change the fare of the flight. 2. View the rules of the selected and available fares. What a non-Pro approver can do Change-fare and view-rules buttons are hidden. The three standard actions remain: 1. Approve and issue 2. Approve only 3. Reject The fare cannot be changed. The "Fare rules" section is empty — what does that mean? If the "Fare rules" section shows no text and no messages, that is expected behavior. It happens when the supplier (airline) did not provide rules for the selected fare. No action is needed. Frequently asked questions I have the Pro plan but I don't see the change-fare buttons — why? Make sure you're on the approval page (not on your own order). The buttons are only available to the approver. If you are the approver and still don't see them, contact support — we'll check the Pro-plan status. Can I view fare rules without changing the fare? Yes. The actions are independent — viewing the rules does not change the selected fare. If I change the fare during approval, will the employee see it? Yes — after approval the employee will see the final fare in the order. If you have questions Write to our support chat or to support@travel-code.com — we'll help. To speed things up, include the request reference number.

Last updated on May 21, 2026

When an Employee Does Not Need a Repeat Approval

If a flight was already approved and the employee then cleared the cart or returned to the selection step, a repeat approval is not required under certain conditions. The system recognizes the same offer by a stable key and automatically reuses the prior approval. Validity window — 24 hours Approval is valid for 24 hours from the moment the director approves (previously this was 1 hour). Within those 24 hours, re-adding the same flight does not require a new approval. When the prior approval is reused Repeat approval is NOT required if ALL four conditions are met at the same time: 1. Same route — same departure and arrival airports. 2. Same departure date and, if applicable, the same return date. 3. Same cabin class — Economy / Business / First. 4. No more than 24 hours have passed since the original approval. When a new approval IS needed Any change to the offer parameters is treated as a new offer and requires a new approval: - Route changed — including a nearby airport (e.g. SVO instead of VKO). - Departure or return date changed. - Cabin class changed — e.g. Economy → Business. - More than 24 hours have passed since approval. How it works under the hood The system builds a stable offer key (approvalKey) from the route, dates and cabin class. When the flight is re-added to the cart, the system compares the key against prior approvals — if there is a match and it is still inside the 24-hour window, the prior approval is reused automatically. Frequently asked questions I cleared the cart after approval — do I need to re-approve? If you add the exact same flight (same route, dates and cabin class) and less than 24 hours have passed since approval — no, the approval is reused automatically. If even one parameter differs or more than 24 hours have passed — a new approval is needed. What if I pick a different cabin class on the same flight? That is treated as a new offer — a new approval is needed. Does a nearby airport count as the same route? No. Each airport is a separate route. For example, Moscow SVO and Moscow VKO are different departure points — switching between them requires a new approval. The approval used to be valid for only 1 hour — has that changed? Yes, the window has been extended to 24 hours. If you have questions Write to our support chat or to support@travel-code.com. To help us reply faster, include the request reference or the step where the issue occurred.

Last updated on May 21, 2026