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Egor Karpovich
By Egor Karpovich
• 28 articles

Signing in, staying secure and managing your account

You sign in to Travel Code without a password, using a link sent to your email or a passkey on your device. This article explains both, how long you stay signed in, how to check which devices are using your account, and how to ask for account deletion. Where to find it - Sign-in page: enter your email and click Continue. - Your security settings: click your avatar or name at the bottom of the left sidebar → Profile → My profile → Passkeys (/app/profile-passkeys) or Active sessions (/app/profile-sessions). How to sign in with an email link 1. On the sign-in page ("Welcome back"), enter your email. 2. Tick Stay signed in on this device if this is your own device (see below). 3. Click Continue. The page says the link has been sent and shows a countdown. 4. Keep this tab open. Open the email "Your Travel Code sign-in link" on any device, your computer or your phone, and click Sign in. 5. If you opened the link on another device, it shows "Confirmed. You can return to the sign-in tab and close this one." The tab where you started signs you in by itself. The link is valid for 15 minutes, and you can click it more than once within that time. If it has expired, click Resend link on the sign-in page, or start again. How to sign in with a passkey A passkey lets you sign in with your fingerprint, face or device PIN. 1. To add one, go to Profile → My profile → Passkeys and click Set up passkey. Follow your device's prompts. 2. Next time, click Sign in with a passkey on the sign-in page. 3. To remove a passkey, click delete next to it and confirm with Remove. You can set up a new one at any time. When you add or remove a passkey, Travel Code signs you out on all your other devices and apps for security. The device you are using stays signed in. Stay signed in on this device - Ticked: you stay signed in on this browser for up to 30 days, even after closing it. - Not ticked: you are signed out when you close the browser, or after 24 hours without activity. - After 30 days everyone signs in again, whether the box was ticked or not. - On a shared or public computer, leave the box unticked. How to check and end your active sessions 1. Go to Profile → My profile → Active sessions. 2. The page lists This device, Other devices and Connected apps (apps and integrations that have access to your account). Each row shows the device and browser, approximate location, IP address and last activity. 3. Click Sign out next to a device you don't recognise, or click Sign out everywhere else to keep only the device you are using. To sign out of the device you are using, use Log out in your user menu. Good to know - One row is one browser on one device. Two identical computers with the same browser can appear as a single row. - Signing out a device ends its access straight away. Your other devices keep working, and they may ask you to sign in again the next time the remembered sign-in is needed. - The location is estimated from the IP address. With a VPN or a private relay service it shows the network's location, not yours. - If you click a sign-in link while you are already signed in, you see "You are already logged in". Click Back to home to continue into Travel Code. Can't sign in or need help with a booking? Contact support through the support form or at book@travel-code.com. Describe the problem and include the details of your booking request. While we look into it, our managers can create your booking for you, so your plans are not delayed. Deleting your account Send your request to help@travel-code.com. Our team will process it and let you know if anything else is needed. FAQ I opened the link on my phone. Which device gets signed in? The device and tab where you entered your email. Keep that tab open until it signs you in. The link says it has expired. Links are valid for 15 minutes. Click Resend link or start the sign-in again. Is there a code to type in on my phone? No. Sign in with the email link or a passkey. I set up a passkey on my phone and my laptop was signed out. That is expected: any passkey change signs out your other devices. Sign in on the laptop again with the email link or your passkey. Your passkeys stay in place. I see a device or country I don't recognise in Active sessions. Click Sign out next to it. The country can also come from a VPN or private relay. If the device is not yours, it is also worth checking your Passkeys. I ticked "Stay signed in" but had to sign in again after a month. Sign-ins last up to 30 days for everyone, then you sign in again. Related articles - Logging In and Registering: Passwordless Access - Signing In with an Email Link (Magic Link) - Signing In with a Passkey: One-Touch Access - Managing employees' sessions and signing people out Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Sep 28, 2026

Logging In and Registering: Passwordless Access

Travel Code no longer uses passwords. You sign in with a link we email you — or, even faster, with your fingerprint, Face ID, or device PIN (a passkey). One account works across all Travel Code services: sign in once and move between them without signing in again. How to log in 1. Open the sign-in page and enter your email. 2. Press Continue — we email you a sign-in link. 3. Keep this tab open. Open the email "Your Travel Code sign-in link" on any device and click Sign in — the tab where you started signs you in by itself. No password required. Do I need to register separately? No. If your account already exists in the system, signing in takes you straight in — there is no separate registration step. Do I need a password? No. You sign in with an email link or a passkey; no password is used. Staying signed in While your session is active, reopening the platform takes you straight in. To stay signed in on your own device for up to 30 days, tick Stay signed in on this device on the sign-in page. If you leave it unticked, you are signed out when you close the browser or after 24 hours without activity. Logging out Press Log out to return to the sign-in page. To get back in, sign in again with an email link or your passkey. Is the connection secure? Yes. The sign-in page is served over a secure connection (HTTPS — look for the padlock in the address bar). Related articles - Signing in, staying secure and managing your account - Signing In with an Email Link (Magic Link) - Signing In with a Passkey: One-Touch Access - Managing employees' sessions and signing people out Still have questions? Message us in the support chat or at support@travel-code.com — include your email so we can help faster.

Last updated on Sep 28, 2026

Signing In with an Email Link (Magic Link)

When you enter your email on the sign-in page, we send you a sign-in link that is valid for 15 minutes. Open it to get straight into the platform — no password needed. The email didn't arrive On the sign-in page, click Resend link — a new sign-in link will be sent. Also check your Spam folder and that the email address is correct. How long is the link valid? The link works for 15 minutes, and you can click it more than once within that time. The link expired Click Resend link on the sign-in page, or start the sign-in again — a fresh link will arrive. Always open the most recent email. Opening the link in a browser where you're already signed in You don't need the link — you're already signed in in that browser, so you'll see "You are already logged in". Click Back to home to continue into Travel Code. To sign in somewhere else, open the sign-in page there and request a new link from that device. Can I open the link on another device? Yes. You can open the link on any device within 15 minutes, for example on your phone. The device and tab where you entered your email are the ones that get signed in, so keep that tab open. The other device shows "Confirmed. You can return to the sign-in tab and close this one." Related articles - Signing in, staying secure and managing your account - Logging In and Registering: Passwordless Access - Signing In with a Passkey: One-Touch Access - Managing employees' sessions and signing people out Still have questions? Message us in the support chat or at support@travel-code.com — include your email so we can help faster.

Last updated on Sep 28, 2026

Signing In with a Passkey: One-Touch Access

A passkey lets you sign in with one touch — using your fingerprint, Face ID, or device PIN. No email and no code needed. Setting up a passkey 1. Click your avatar or name at the bottom of the left sidebar → Profile → My profile → Passkeys and click Set up passkey — or press the button in the hint at the top of the page. 2. Confirm your identity with biometrics or your PIN — the passkey is saved to your account. Using a passkey on several devices If your passkey syncs through your ecosystem (iCloud Keychain on Apple, Google Password Manager), it appears automatically on your other devices. If there's no sync, the passkey is tied to one device: on a new device you'll need to set it up separately or sign in with an email link. Signing in on a new device On the sign-in page, choose passkey sign-in. If your passkey is synced within your ecosystem (Apple/Google), it's picked up automatically. If not, your browser or operating system offers to confirm sign-in from another of your devices where the passkey is already set up (usually via a QR code in a system dialog). If no passkey is available, you can always sign in with an email link. Related articles - Signing in, staying secure and managing your account - Logging In and Registering: Passwordless Access - Signing In with an Email Link (Magic Link) - Managing employees' sessions and signing people out Still have questions? Message us in the support chat or at support@travel-code.com — include your email so we can help faster.

Last updated on Sep 28, 2026

Managing employees' sessions and signing people out

You can see which devices and integrations are signed in to an employee's account and end them, for example when someone leaves or loses a laptop. Where to find it Settings → People (/app/employees) → open an employee → Sessions tab. How to sign an employee out 1. Open People and click the employee. 2. Go to the Sessions tab. It lists the browser sessions and integrations with access to the account, with Last active for each. 3. Click Sign out next to a single session, or click Sign out everywhere to end all of them, including automatic sign-in. Good to know - You manage sessions for people in your own company. - Travel Code also signs a person out everywhere automatically when you archive them, or when you switch them from employee to guest traveller. - When a person adds or removes a passkey, they are signed out on their other devices automatically. FAQ An employee has left. How do I cut their access now? Open the employee → Sessions → Sign out everywhere. Archiving the employee signs them out as well. An employee lost their laptop. What should I do? Open their Sessions tab, find the laptop and click Sign out, or use Sign out everywhere. Can a Travel manager do this? Yes, for people in their company. Related articles - Signing in, staying secure and managing your account - Logging In and Registering: Passwordless Access - Signing In with an Email Link (Magic Link) - Signing In with a Passkey: One-Touch Access Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Sep 28, 2026

Guest travellers: book for people without a Travel Code account

A guest traveller is someone you book travel for who does not get a Travel Code account: family members, partners, contractors or visitors. You keep their details and documents on file and pick them as a traveller when booking. Where to find it Settings → People (/app/employees) → Guests tab. If your company uses travel profiles, Travel profiles in the main sidebar opens the same tab. How to add a guest traveller 1. On the People page, open the Add employee menu and choose Add guest traveller. 2. Fill in the first and last name in Latin letters and the company (your company is selected for you). Email, phone and travel policy are optional. 3. Optionally set Access expires at (see below). 4. On the Travel profile tab, add documents, loyalty cards and any custom fields. 5. Click Create. You see "Guest traveller created". How to limit how long a guest can be booked Set Access expires at. After that date the guest can no longer be selected as a traveller or added to a new order. Leave it empty for no end date. Expired guests stay in the list marked "(expired)". To use them again, open the guest and extend the date. How to keep your own guests at hand The list has an All / Mine switch. Click Add to mine on a guest to add them to your travellers, and Remove from mine to take them off. Guests you added this way show a "Yours" badge. How to archive or delete a guest - Delete is available for a guest who has no orders. - Archive is for a guest who already has orders. Their profile and trip history are kept, and you can restore them from the Archived tab. How to switch a person between employee and guest traveller You can change someone's status from the Role field, for example when an employee leaves but still travels for you, or a guest joins the team. Employee → guest traveller 1. Open the employee on the People page. 2. In Role, choose Guest traveller and save. 3. Confirm with Make a guest traveller. The person leaves the staff: their sign-in is switched off and all their sessions end. Their department, personal travel policy, card, expense and budget access, VIP tier and pending approvals are removed. Their name, contacts, profile and trip history stay. Guest traveller → employee 1. Open the guest on the Guests tab. 2. In Role, choose Traveller and save. 3. Confirm with Make an employee. The guest becomes an employee with the Traveller role and can sign in with their email on the sign-in page. An email address is required for this. You can raise their role and assign a department, policy and cards afterwards in the employee card. Good to know - Employees can add travellers while booking if they have the permission Can create travel profiles (set in the employee's card). A guest added this way becomes their personal traveller. A Director or Travel manager can tick Add to personal profiles when adding one. - Employees can edit the personal details of their own guests. The company, travel policy and access date are set by the Director or Travel manager. - When booking, a Director or Travel manager can choose anyone in the company, guests included. Other employees choose themselves and their own guests, plus company travellers if they have the permission Allow to add other travellers of the company to a booking. - Only a Director or Travel manager can switch a person between employee and guest. A Travel manager can switch people with the Employee or Traveller role. The account owner's status and your own status stay as they are. Restore an archived profile before switching it. - Some of your earlier travellers may already appear on the Guests tab. That is expected: every traveller is now a person in People. FAQ Does a guest traveller get an email or an account? No. You keep their details and book for them. Can I limit how long a guest can be booked? Yes. Set Access expires at on the guest. Why can't I delete a guest? They already have orders. Use Archive instead. You can restore them later. My employee wants to book for their spouse. Give the employee the permission Can create travel profiles in their card. They can then add their spouse while booking, and the spouse becomes their personal traveller. What happens to an employee's past trips when they become a guest? Their profile and history stay. Only staff access and staff settings are removed. A former employee is coming back. Open them on the Guests tab, set Role to Traveller, and assign their department, policy and cards again afterwards. Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Sep 28, 2026

Your profile: phone, documents, loyalty cards and travel details

Keep your details up to date so bookings go through smoothly: the names and documents on your profile are used when you book. Where to find it Click your avatar or name at the bottom of the left sidebar → Profile → My profile: - Basic information: photo, names in Latin letters, phone, emergency contact, email, nationality, date and time format. - Travel profile (/app/travel-profile): your documents, loyalty cards and default nationality used when booking. How to change your phone number 1. Open Profile → My profile → Basic information. 2. Update Phone and save. How to add your passport and loyalty cards 1. Open Profile → My profile → Travel profile. 2. Fill in Sex, Birthday and Default nationality. 3. Under Documents, click Add document, choose the document type and enter the number, issue and expiry dates and nationality. Tick Use by default for the document you usually travel with. 4. Under Loyalty cards, click Add card, choose the type (airline card, Known Traveller Number or Redress number), then enter the programme and number. 5. Fill in any custom fields your company uses, and click Save. You see "Travel profile saved". Good to know - Your first and last name in Latin letters are edited on Basic information, not on Travel profile. - If you see "Complete your travel profile to start booking", check that your Latin first and last name are on Basic information and that sex, birthday and nationality are on Travel profile. - If your role is Traveller, your email and emergency contact are managed by your company, because your email is your sign-in. Ask your Director or Travel manager to change them. FAQ I moved to another country. Can I change my phone? Yes. Go to Basic information → Phone. Why can't I change my email? If your role is Traveller, your email is your company sign-in. Your Director or Travel manager can change it. Where do I add my passport or frequent-flyer card? Profile → My profile → Travel profile → Documents or Loyalty cards. The banner still says to complete my profile. Check your Latin names on Basic information and your sex, birthday and nationality on Travel profile. Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Sep 28, 2026

Company modules: switch parts of the platform on or off

Company modules let you shape Travel Code for your company. Switch off what you don't use, such as car rental, and it disappears from menus, search and pages for everyone in the company. Where to find it Click your avatar → Settings → Companies → Modules (/app/company-modules), on the "Company modules" page. How to switch a module on or off 1. Open Settings → Companies → Modules. 2. Stay on your company's mode tab (Corporate, Personal Travel or Crew). 3. Flip the switch next to the module. The change applies to everyone in the company. To go back to the standard setup, click Reset to defaults. What you can switch - Bookable content: Hotels, Flights, Car rental, Rail, Transfers, Buses, Airbnb. Airbnb also requires the plan that includes it. - Other modules, grouped by area: Travel booking, Travel profiles, Group booking, Wallet, Expense management, Analytics, Approvals, Travel policy, Plans and upgrades. What happens when a module is off - It disappears from the menu for the whole company. - Its search tab is hidden. - Book and the logo open the first content type that is still on. - Pages for that module show "Section turned off" with a Go to Trips button. - Existing orders, payments and refunds keep working as before. FAQ We don't use car rental. Can we hide it? Yes. Switch off Car rental. It disappears from search and menus for all employees. Does switching a module off cancel existing bookings? No. Existing orders and refunds keep working. New bookings of that type are no longer offered. Why can't I change modules? Modules are managed by the account owner. Other users who open the page see how the company is set up. Can we switch from Personal Travel to Corporate? Contact your Travel Code manager to change the mode. Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Sep 28, 2026

Reports and Analytics

Analytics shows what your company spends on travel: by month, service type, destination and supplier. Filter by company and employee to see exactly the slice you need. Where to find it - Analytics → Travel (/app/reports/trip-analytics), the "Travel analytics" report. - Analytics → Reports (/reports) for downloadable client reports. - Analytics → RateGuard Earnings for money RateGuard returned to you. How to view travel spending 1. Go to Analytics → Travel. 2. If your company has several legal entities, choose a Company. Leave it empty to see all of them. 3. Optionally choose an Employee. 4. Set the Date range. It starts at year to date. The report opens with Total spend, Trips and Travellers. Its sections are Home, Flights, Hotels, Transfers and Spending structure. Spending structure has Summary, Directions, Airlines and Popular tabs. Who sees what - Director with several legal entities: picks a company (all by default) and an employee within it. - Director, Travel manager, Accountant and TMC admin: pick any employee of their company. - Other employees: their own trips. The Company filter appears when there's more than one company to choose from. How to see what RateGuard returned 1. Go to Analytics → RateGuard Earnings. 2. The "RateGuard Refunds" report shows money RateGuard returned to your deposit by rebooking to cheaper rates: Total Returned, Rebookings, a chart of returns over time and a refunds table. RateGuard Earnings is available to Directors, Travel managers and TMC admins. If your company doesn't have a RateGuard subscription yet, the page shows how to subscribe. Other analytics Depending on your role, the Analytics menu also includes: - CO2 Emissions, with the same company and employee view as Travel analytics. - Loyalty Performance. - Airline Credits. - Most Booked Hotels (Directors). - Cost Differential and Cost Savings vs Direct (approvers). - Per diem report (/app/reports/per-diem): per diem across the company by month, destination country, department and legal entity. Under Reports (/reports) you'll find a flight tickets report, a joint invoice and an order registry. Custom reports Need a report that isn't in the list? Our team can build one for you, for example for a compliance audit, an executive summary or a breakdown by department. 1. Contact support and describe the report you need. 2. Custom reports are delivered within 1–3 business days, as a one-time analysis or on a recurring schedule. FAQ We have two legal entities. Can I see them separately? Yes. As a Director, use the Company filter in Analytics → Travel. Leave it empty to see both together. Why do I only see my own trips? Your role shows your own trips. Directors, Travel managers and Accountants see the whole company. How do I see one employee's travel spending? Open Analytics → Travel and choose them in the Employee filter. Can you build a report that isn't in the list? Yes. Contact support and describe what you need. Custom reports are delivered within 1–3 business days. Where do I see how much RateGuard saved us? In Analytics → RateGuard Earnings. For an overview of corporate features, see Corporate Client Services: Travel Policy, Reporting, and System Integration. Still have questions? Message us in the support chat or at support@travel-code.com.

Last updated on Oct 07, 2026

Flight Ticket Confirmation: What to Expect After Purchase

Why Your Ticket May Not Appear Immediately After purchasing a flight ticket, you might notice it's not yet visible in your Personal Account. This is completely normal and happens for a specific reason. The Confirmation Process When you don't see your purchased ticket right away, it means the ticket has not yet been confirmed by the airline. Here's what you need to know: - Confirmation is in progress: Your booking is being processed with the airline - You'll receive notification: Once the airline confirms your ticket, you'll receive an email notification immediately - Patience is appreciated: While we work to expedite this process, airline confirmation times can vary Our team does everything possible to ensure confirmation happens as quickly as possible. If you have any questions or concerns during the waiting period, please don't hesitate to contact our support team. Important Information About Charter Flights If you've booked a charter flight, there are several key details you should be aware of: Timing and Documentation - Tickets delivered the day before departure: You'll receive your actual tickets one day prior to your flight - Order number sent immediately: Your order confirmation number is sent right after payment is processed - Last-minute schedule changes possible: Departure time and airport may change 1–2 days before departure — this is normal for charter operations Charter Flight Policies - Non-refundable tickets: Charter tickets cannot be refunded once purchased - Sold by tour operators: These tickets come from tour operators rather than airlines directly, which is why they're offered at lower prices - Different check-in procedures: Online check-in options and pet travel policies may differ from regular commercial flights - Availability on regular flights: Sometimes charter seats are available even on flights operated by regular airlines Thank you for your patience and understanding as we work to provide you with the best travel experience possible!

Last updated on Apr 18, 2026

Roles and Team Management

Overview Travel Code supports multiple user roles within corporate accounts, allowing you to control who can book, approve, manage budgets, and access reporting across your organization. Available Roles Corporate accounts come with several standard roles designed to match common organizational structures: - Director — manages the company's people and settings (for example Robert's tools and Robert automation) and sees the company's orders and travel data. The Director who owns the company account is the account owner, who also manages Company modules. - Travel manager — manages guest travellers and employees' sessions, sets travel rules such as Robert automation, and sees the company's travel data. - Accountant — sees and pays the company's invoices, sees the company's travel analytics and company cards, manages per diem settings, and can view guest travellers. - Top manager — sees all company cards and manages per diem settings. - Employee — books for themselves and their own guest travellers and sees their own trips. - Traveller — sees their own trips; their email is their company sign-in and is managed by the Director or Travel manager. - TMC admin — for partner travel agencies: manages their own company the way a Director does. Each role has specific permissions tailored to typical workflows in corporate travel management. Custom Roles If your organization requires permissions that don't fit the standard roles — for example, a regional approver with budget oversight but no booking rights, or a compliance officer with audit access — custom roles can be added on request. To set up a custom role, contact your account manager or reach out to support at support@travel-code.com. We'll work with you to define the exact permissions needed. Managing Your Team Roles are assigned in Settings → People (/app/employees): open the employee and change the Role field. If you need help with Robert AI, simply ask him to explain current team permissions or guide you through adding new members — he can pull the relevant documentation and walk you through the steps.

Last updated on Sep 28, 2026

Notification Center

In your account you choose which notifications you receive and where: by email, in Telegram, or in Slack. All settings live in one place — Profile → Notifications (/app/notifications). How it works 1. Open the Notifications section in your profile settings. 2. You'll see three cards: Email, Telegram, Slack. Each card shows its current status under the channel name: connected, inactive, or not connected. 3. Click Configure on the channel you want to adjust — a settings panel opens on the right. 4. In the panel you see a list of notification types (for example, "Trip notifications", "Upcoming trip reminders"). Toggle each one on or off — changes save instantly. Email Email is always connected — it cannot be turned off. Notifications go to the address listed in your profile. In the Trip notifications group you can add extra email addresses to receive copies — for example, accounting or an assistant. Enter the address and confirm — a confirmation email is sent there. Once the recipient clicks the link, copies of trip-related emails will also be delivered to that address. Telegram 1. Click Connect Telegram. 2. In the dialog, click Open Telegram — our bot will open. 3. In Telegram, tap Start. 4. The dialog in your account closes automatically once the connection is complete. Then select the notification types you want to receive in Telegram. To disconnect, click Disconnect in the channel panel. The bot will send you a confirmation in the chat. Slack 1. Click Connect Slack. 2. A Slack page opens — select your workspace and click Allow. 3. You'll be returned to the account and see a "Slack connected" message. 4. Select the notification types you want to receive in Slack. To remove our app from your Slack workspace completely, clicking Disconnect in the account is not enough — you also need to go to Slack admin → Apps and remove the app there. A plain Disconnect just unlinks your user account; the app itself stays in the workspace. Frequently asked questions Telegram notifications aren't arriving — what should I check? Open the Notifications section and make sure the Telegram channel shows status "Connected" and the notification types you want are toggled on. If you accidentally sent the bot a /stop command or blocked it — unblock the bot in Telegram and reconnect the channel. Slack shows an error after I click Allow Most likely the authorization window timed out (10 minutes). Just try connecting Slack again. Can I send copies of emails to one more address? Yes — for trip notifications. In the Email section, open "Trip notifications" and add an extra email — a confirmation link will be sent there. I disabled Telegram — can I switch it back quickly? If the channel shows status "Inactive", click Activate — you don't need to connect again. If it shows "Not connected", you'll need to go through the connection flow. Can I receive some notifications by email and others in Telegram? Yes. Toggles are independent per channel. Turn on the types you want where you want them, and turn them off where you don't. If you have questions Write to our support chat or to support@travel-code.com. To help us reply faster, include your trip reference or the step where the problem occurred. Airline credits A separate Airline credits notification group carries reminders that an airline credit is about to expire (30, 14, 7 and 1 day before, and on the day). They go to the account owner, directors and travel managers, and each person picks their own channel. See "Airline Credit Expiry Reminders and Reporting" for details.

Last updated on Sep 28, 2026