What to do if you purchased a flight ticket but don’t see it in your personal account?
This means the ticket has not yet been confirmed by the airline. Once confirmed, you will receive a notification by
email. Please be patient.
We will do everything possible to make sure this happens as soon as possible. If you have any questions, feel free to
contact our support team.
Thank you for your patience and understanding!
Please note the following:
- For charter flights, the departure time and airport may change 1–2 days before departure.
- Charter tickets are non-refundable.
- You will receive the tickets the day before departure, but the order number is sent immediately after payment.
- These tickets are sold by tour operators, not airlines — that’s why the prices are lower.
- Online check-in and pet travel policies may differ from those on regular flights.
- Sometimes charter seats are available even on regular flights.