Experiencing Login or Booking Problems?
If you're having trouble accessing your Personal Account or completing a booking, don't worry — our team is here to help you resolve any technical difficulties quickly.
What to Do When You Can't Log In
Technical issues can occasionally prevent you from logging into your Personal Account or finalizing a booking request. When this happens:
- Contact our support team via the support form or by email at book@travel-code.com
- Include in your message: A clear description of the issue you're experiencing and the details of your booking request
- We'll take immediate action: While our technical team investigates and resolves the underlying problem, our managers will manually create your booking in the system so you don't experience any delays
This ensures your travel plans stay on track even when technical challenges arise.
Need to Delete Your Account?
If you've decided to delete your account from our platform, the process is straightforward:
Submit your account deletion request to our support team at help@travel-code.com
Our team will process your request and guide you through any additional steps if needed. We're committed to making account management as simple as possible while ensuring your data is handled securely and in accordance with your preferences.