Signing in, staying secure and managing your account

You sign in to Travel Code without a password, using a link sent to your email or a passkey on your device. This article explains both, how long you stay signed in, how to check which devices are using your account, and how to ask for account deletion.

Where to find it

Sign-in page: enter your email and click Continue.
Your security settings: click your avatar or name at the bottom of the left sidebar → Profile → My profile → Passkeys (/app/profile-passkeys) or Active sessions (/app/profile-sessions).

How to sign in with an email link

On the sign-in page ("Welcome back"), enter your email.
Tick Stay signed in on this device if this is your own device (see below).
Click Continue. The page says the link has been sent and shows a countdown.
Keep this tab open. Open the email "Your Travel Code sign-in link" on any device, your computer or your phone, and click Sign in.
If you opened the link on another device, it shows "Confirmed. You can return to the sign-in tab and close this one." The tab where you started signs you in by itself.

The link is valid for 15 minutes, and you can click it more than once within that time. If it has expired, click Resend link on the sign-in page, or start again.

How to sign in with a passkey

A passkey lets you sign in with your fingerprint, face or device PIN.

To add one, go to Profile → My profile → Passkeys and click Set up passkey. Follow your device's prompts.
Next time, click Sign in with a passkey on the sign-in page.
To remove a passkey, click delete next to it and confirm with Remove. You can set up a new one at any time.

When you add or remove a passkey, Travel Code signs you out on all your other devices and apps for security. The device you are using stays signed in.

Stay signed in on this device

Ticked: you stay signed in on this browser for up to 30 days, even after closing it.
Not ticked: you are signed out when you close the browser, or after 24 hours without activity.
After 30 days everyone signs in again, whether the box was ticked or not.
On a shared or public computer, leave the box unticked.

How to check and end your active sessions

Go to Profile → My profile → Active sessions.
The page lists This device, Other devices and Connected apps (apps and integrations that have access to your account). Each row shows the device and browser, approximate location, IP address and last activity.
Click Sign out next to a device you don't recognise, or click Sign out everywhere else to keep only the device you are using. To sign out of the device you are using, use Log out in your user menu.

Good to know

One row is one browser on one device. Two identical computers with the same browser can appear as a single row.
Signing out a device ends its access straight away. Your other devices keep working, and they may ask you to sign in again the next time the remembered sign-in is needed.
The location is estimated from the IP address. With a VPN or a private relay service it shows the network's location, not yours.
If you click a sign-in link while you are already signed in, you see "You are already logged in". Click Back to home to continue into Travel Code.

Can't sign in or need help with a booking?

Contact support through the support form or at book@travel-code.com. Describe the problem and include the details of your booking request. While we look into it, our managers can create your booking for you, so your plans are not delayed.

Deleting your account

Send your request to help@travel-code.com. Our team will process it and let you know if anything else is needed.

FAQ

I opened the link on my phone. Which device gets signed in? The device and tab where you entered your email. Keep that tab open until it signs you in.

The link says it has expired. Links are valid for 15 minutes. Click Resend link or start the sign-in again.

Is there a code to type in on my phone? No. Sign in with the email link or a passkey.

I set up a passkey on my phone and my laptop was signed out. That is expected: any passkey change signs out your other devices. Sign in on the laptop again with the email link or your passkey. Your passkeys stay in place.

I see a device or country I don't recognise in Active sessions. Click Sign out next to it. The country can also come from a VPN or private relay. If the device is not yours, it is also worth checking your Passkeys.

I ticked "Stay signed in" but had to sign in again after a month. Sign-ins last up to 30 days for everyone, then you sign in again.

Still have questions? Message us in the support chat or at support@travel-code.com.

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