The Duty of Care page shows a live risk map of current events and travel advisories next to your company's active trips. You can see at a glance who is travelling, who is in a risk zone, and message everyone in an affected region in a few clicks.
Where to find it
Main sidebar Travel → Duty of Care (/app/duty-of-care).
What you see
- Directors, Travel managers and TMC admins see the whole company. The page is titled "Duty of Care — Live Risk Map".
- Travellers see their own trips only. The page is titled "My trips — Live Risk Map".
The page has:
- Key figures: Active alerts, Critical (24h), Affected travelers (est.) and Countries advisory ≥ 3.
- Map with an Events / Advisories toggle.
- Filters: Severity, Alert types, Country. Click Reset to clear them.
- Active alerts panel, sorted by Most recent or By severity.
- Your travelers panel: how many people are currently on trips and how many are in a risk zone. Switch on Affected only to narrow the list, or click Show on map.
Click an item to see its details:
- Traveller: Current trip, Trip itinerary, Risk exposure, Weather at destination, Open order, and Reach out by email.
- Country: Risk score, Advisory, Events in this country.
- Alert: the event details and Contact all in region.
Click Refresh to reload the data.
How to message travellers in a region
- Open an alert and click Contact all in region, or open a country and click Contact in region.
- In the "Contact travelers in region" dialog, pick a Channel.
- Pick a Protocol (a ready-made message from your Duty of Care settings), or choose Custom message.
- Check the Message template.
- Choose recipients. Use Select all / Unselect all if you need to.
- Click Send. You'll see "Travellers notified: {count}".
Good to know
- The channels in the dialog are the ones switched on under Settings → Trip settings → Duty of Care → Risk alerts → Notification channels: Email, Push and SMS.
- Push is offered when the protocol you picked includes a push message. It arrives as a notification in the platform, and in Telegram for travellers who linked it.
- SMS goes to US and Canadian phone numbers.
- Each recipient shows a hint if they can't be reached on the chosen channel: "no email", "no phone" or "non US/CA".
- Travellers see the map for their own trips. Messaging travellers is for Directors, Travel managers and TMC admins.
FAQ
An earthquake has just been reported. How do I find out if any of our people are there? Open Travel → Duty of Care. The Your travelers panel shows how many people are in a risk zone. Switch on Affected only to see just them.
How do I message everyone in that area at once? Open the alert and click Contact all in region. Pick the channel and a protocol or custom message, then click Send.
Can I contact one traveller directly? Yes. Click the traveller and use Reach out to send an email.
Why isn't SMS in the channel list? SMS is off by default. Switch it on under Risk alerts → Notification channels in the Duty of Care settings. SMS is sent to US and Canadian numbers.
Can our travellers see this page? Travellers see their own trips on the map, titled "My trips — Live Risk Map".
Related articles
- Duty of Care settings: risk alerts, protocols, automation and safety check-ins
- Flight delay and cancellation alerts: email, Telegram, Slack
Still have questions? Message us in the support chat or at support@travel-code.com.