When Robert is watching your flight and it's delayed or cancelled, you get an alert through the channels you choose: email, Telegram, Slack, and a notification in the platform. The alert includes what Robert found or did, and a link to continue in Robert.
Where to find it
Profile → Notifications (/app/notifications), on the "Notification settings" page.
How to choose where you get flight alerts
- Open Profile → Notifications.
- On a channel card (Email, Telegram or Slack), click Configure.
- Under Notification types, switch My flight is delayed or cancelled on or off.
- Repeat for the other channels.
The alert is on by default for Email, Telegram and Slack. Email is always connected. Telegram and Slack need to be connected once.
How to connect Telegram
- Open the Telegram card and click Connect Telegram.
- In the dialog, click Open Telegram.
- In Telegram, tap Start in the bot. The card updates to "Connected as {username}".
How to connect Slack
- Open the Slack card and click Connect Slack.
- Sign in to your Slack workspace and allow access.
- Back on the page, you'll see "Slack connected". The card shows your workspace.
To stop a channel, click Disconnect. To turn it back on, click Activate.
What the alert looks like
- Email subject: what happened, for example "Flight SU296 is delayed 95 min." When the order is known, the order code is added.
- Email body: the headline, Robert's message (the alternatives it found, or a note that an agent is handling the case), the order code and an Open in Robert link.
- Telegram and Slack: the same headline, message and link as plain text.
- In the platform: a notification.
Good to know
- Alerts go to the person who asked Robert to watch the flight.
- To get a flight watched, ask Robert, or accept its offer to track the flight after booking in the chat.
- What Robert does on a disruption depends on your company's Robert automation rules and your own level in Robert.
FAQ
I don't want flight alerts by email, only in Telegram. How? Under Profile → Notifications, open Email → Configure and switch off My flight is delayed or cancelled. Then connect Telegram and keep it on there.
The Slack card says "Not connected". Click Connect Slack and allow access to your workspace.
I didn't get an alert for my flight. Check that Robert is watching it (ask Robert), and that My flight is delayed or cancelled is on for your channel.
Can I reply to the alert? Click Open in Robert to continue in the chat. From there you can book one of the options Robert found.
Related articles
- Meet Robert AI — what it can do
- Flight watch with Robert: get alerts about delays and cancellations
- Robert automation: what Robert does when a flight is delayed or cancelled
- Replying to your Travel Code manager about an order
- Duty of Care: see where your travellers are and contact them in a risk zone
- Duty of Care settings: risk alerts, protocols, automation and safety check-ins
- Flight Delays and Cancellations — What to Do
Still have questions? Message us in the support chat or at support@travel-code.com.