When your Travel Code support manager emails you about an order, the link in the email opens the support chat for that order right inside Robert. You see the manager's messages and reply in the same place.
Where to find it
Click the link in your manager's email. It opens Robert (/app/robert) with a chat titled Support · .
How to reply
- Click the link in the email.
- Sign in with the account the order belongs to, if asked.
- Robert opens the order's support chat with your manager's messages.
- Type your reply and send it.
Good to know
- Each order has one support chat. Clicking the link again, or opening it on another device, takes you to the same chat.
- To ask about any order yourself, click Ask Robert on the order page.
FAQ
The link says "Order not found — the link may be outdated or opened under a different account". Sign in with the account the order belongs to, then click the link again.
It says "Could not open the chat with your manager — try reloading the page". Reload the page and try again.
Is this the same as my company's approver? No. This chat is with your Travel Code support manager. Trip approvals are discussed with Discuss on the Approval page.
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Still have questions? Message us in the support chat or at support@travel-code.com.