Robert, our AI assistant, can watch your travellers' flights and react to delays and cancellations. You decide how far it may go: just tell the traveller, prepare replacement flights, or hand the case to a support agent. Robert never books, cancels or pays by itself. A person confirms every rebooking.
Where to find it
- Company rules: click your avatar → Settings → Trip settings → Robert automation (
/app/robert-automation). - Your own level: in the Robert chat, click Tools in the header → Automation section.
How to set the company rules
- Open Robert automation. The rules apply to every employee of the company, for flights Robert is watching.
- Under The most Robert may do on its own, choose the company limit:
- Tell the traveller: Robert reports the delay or cancellation. The traveller decides what to do.
- Prepare alternatives: Robert also searches replacement flights under your rules and sends the three best. The traveller books in one click.
- Hand to an agent: Robert also passes the case, with those options, to your support agent, who rebooks. The traveller is told who is handling it.
- Under Default for employees who have not chosen, pick the level for employees who haven't set their own. It can't be above the company limit.
- Set the search rules:
- Only within the travel policy: out-of-policy flights are never offered.
- No acceptable flight — hand to an agent: when nothing fits the rules, Robert passes the case to support instead of just reporting it.
- Do not offer fares above: a price cap in your currency. Leave it empty for no limit.
- Act on delays from (minutes): 15 to 720. Shorter delays are only reported. Cancellations always count.
- Optionally add Instructions for Robert, up to 1,500 characters, for example "prefer direct flights". They add context and never override the safety rules.
- Click Save. You'll see "Automation rules saved".
Every change is saved as a new version, and each Robert answer records which version it followed. The footer shows the current version and date.
How to choose your own level (every employee)
- Open Robert and click Tools in the header.
- In Robert tools, go to Automation → Flight disruptions. You'll see the question "If a flight I am watching is delayed or cancelled, what should Robert do?"
- Choose Tell me, Find options or Hand to agent. Levels above your company's limit are locked.
How to get a flight watched
Ask Robert to watch your flight. After you book a flight in the chat, Robert also offers to track it for delays and set a check-in reminder. Just accept.
What happens when a flight is disrupted
- Robert checks the status of the flights it watches until they take off.
- Delays shorter than your threshold get a short heads-up only.
- Tell the traveller: the traveller gets a heads-up.
- Prepare alternatives: Robert searches the same route and sends the three best options within your rules, cheapest first. If same-day flights can't be booked, it searches the earliest date that can and says so.
- Hand to an agent: Robert sends the options it found and opens a support conversation with the case. The traveller is told: "I have handed the rebooking to a support agent — they will reach out."
- You get a new alert for a new kind of disruption (a delay becoming a cancellation) or for each further full hour of delay.
Good to know
- The level Robert uses is the lower of the company limit and the employee's own choice.
- Default rules: company limit Prepare alternatives, employee default Tell the traveller, Only within the travel policy on, no price cap, delays counted from 60 minutes.
- Alerts reach the traveller in Robert and through their notification settings. See Flight delay and cancellation alerts: email, Telegram, Slack.
- For what to do yourself when a flight is disrupted, see Flight Delays and Cancellations — What to Do.
FAQ
Will Robert rebook my flight without asking? No. Robert never books, cancels or pays by itself. It prepares options, and you book in one click, or a support agent rebooks for you.
Can an employee give Robert more freedom than the company allows? No. Each employee can choose a lower level for themselves in Robert, never one above the company limit.
How do we stop Robert offering expensive flights? Switch on Only within the travel policy and set Do not offer fares above.
Which flights does Robert watch? The flights your travellers ask Robert to watch, including flights they accepted tracking for after booking in the chat.
A flight is 20 minutes late. Why did Robert only send a heads-up? Delays shorter than Act on delays from (minutes) are only reported. The default is 60 minutes.
Related articles
- Meet Robert AI — what it can do
- Flight watch with Robert: get alerts about delays and cancellations
- Replying to your Travel Code manager about an order
- Flight delay and cancellation alerts: email, Telegram, Slack
- Flight Delays and Cancellations — What to Do
Still have questions? Message us in the support chat or at support@travel-code.com.