Home Issues & Claims Flight Delays and Cancellations — What to Do

Flight Delays and Cancellations — What to Do

Last updated on Apr 19, 2026

Flight Delays and Cancellations — What to Do

When a flight is delayed or canceled, quick action helps minimize disruption to your business travel. Travel Code provides multiple pathways to resolve the issue—from instant automated rebooking to hands-on human support.

Your First Step: Get Help Immediately

As soon as you learn of a delay or cancellation, contact support. The faster you reach out, the more options remain available for rebooking or rerouting.

Robert AI: Instant Rebooking and Alternatives

Robert AI is equipped to handle most delay and cancellation scenarios end to end. Once you authorize your Travel Code account in chat, Robert can:

  • Pull up the affected order and check its current status
  • Search alternative flights on the same or different carriers
  • Compare rebooking options, including any applicable fees
  • Modify or rebook your itinerary in real time, all within the chat interface

For example, if your morning flight is canceled, Robert can propose afternoon or evening alternatives, show you the fare difference, and complete the rebooking—no need to navigate multiple screens or wait on hold.

Human Support: Always Available

When a situation requires nuanced judgment or falls outside Robert's scope, our human support team steps in. Response times are typically 5–30 minutes (per SLA), and agents handle everything end to end—rebooking, refunds, compensation claims, and coordination with carriers.

You can reach human support through:

  • The in-app support widget (escalation from Robert or direct contact)
  • Phone and email channels listed in your dashboard

Passenger Rights and Compensation

Depending on your route and the operating carrier, regulations such as EC 261/2004 (European Union) may entitle you to compensation, meals, accommodation, or alternative transport. Our support team can advise on your rights and assist with claims when applicable. Eligibility varies by jurisdiction, delay duration, and cause (e.g., extraordinary circumstances typically exempt carriers from compensation).

Bottom line: Contact us immediately when a delay or cancellation occurs. Robert AI or our human support team will get you back on track quickly.