Flight Delays and Cancellations — What to Do
When a flight is delayed or canceled, quick action helps minimize disruption to your business travel. Travel Code provides multiple pathways to resolve the issue—from Robert's flight alerts and ready-made alternatives to hands-on human support.
Your First Step: Get Help Immediately
As soon as you learn of a delay or cancellation, contact support. The faster you reach out, the more options remain available for rebooking or rerouting.
Robert AI: Alerts and Alternatives
Robert AI helps with most delay and cancellation scenarios. It uses your current Travel Code sign-in, so there is nothing to connect. Robert can:
- Pull up the affected order and check its current status
- Search alternative flights on the same or different carriers
- Compare rebooking options, including any applicable fees
- Watch your flight and alert you to a delay or cancellation, then, depending on your company's Robert automation rules, send up to three alternative flights that you book in one click, or hand the rebooking to a support agent
For example, if your morning flight is canceled, Robert can propose afternoon or evening alternatives and show you the fare difference. You book the option you choose in one click, or a support agent rebooks for you. Robert never rebooks, cancels or pays on its own.
Human Support: Always Available
When a situation requires nuanced judgment or falls outside Robert's scope, our human support team steps in. Response times are typically 5–30 minutes (per SLA), and agents handle everything end to end—rebooking, refunds, compensation claims, and coordination with carriers.
You can reach human support through:
- The in-app support widget (escalation from Robert or direct contact)
- Phone and email channels listed in your dashboard
Passenger Rights and Compensation
Depending on your route and the operating carrier, regulations such as EC 261/2004 (European Union) may entitle you to compensation, meals, accommodation, or alternative transport. Our support team can advise on your rights and assist with claims when applicable. Eligibility varies by jurisdiction, delay duration, and cause (e.g., extraordinary circumstances typically exempt carriers from compensation).
Bottom line: Contact us immediately when a delay or cancellation occurs. Robert AI or our human support team will get you back on track quickly.