If, after booking and confirming the request, you discover an error in the spelling of the client’s surname/name or passport details, our staff will make the necessary corrections without penalties*.
Please create a request in your Personal Account, specifying the correct client details in text format. In some cases, a copy of the document may be required.
*Does not apply to GDS tours or flight ticket bookings. In such cases, we are obliged to follow the airline’s fare rules.
- Mistake in MR / MRS field – according to airline regulations, this is not considered a critical error and does not require correction.
- Mistakes in surname/name, passport number, or date of birth – are considered significant and require reissuing the ticket for an additional fee, based on the airline’s policy.
- If the surname/name is changed entirely , the ticket must be rebooked at the current airline fare, and penalties may apply according to the airline’s rules on the original ticket.