Passenger Rights, Liability, and International Travel Regulations
Understanding Your Rights as a Passenger
When you book air travel for your business trips, it's important to understand the legal framework that governs your
journey and protects your rights. The carriage and services provided by airlines are subject to specific conditions of
carriage, which form a binding contract between you and the carrier. These conditions are incorporated by reference into
your ticket and travel documentation.
International Travel and Applicable Conventions
For passengers whose journey involves an ultimate destination or stop in a country other than the country of departure,
international agreements play a crucial role in defining your rights and the carrier's responsibilities. These
agreements include:
- The Warsaw Convention
- The Montreal Convention of 1999
- Other applicable international treaties
These international conventions, along with the carrier's own contract of carriage or tariff rules, may apply to your
entire journey—including any portion that takes place entirely within the countries of origin and destination.
Carrier Liability Limitations
The applicable international agreement governs and may limit the carrier's liability to passengers in several key areas:
- Death or bodily injury to passengers
- Loss of or damage to baggage
- Delays in the carriage of passengers or baggage
It's essential to understand that these liability limitations are established by international law and are binding on
the carrier.
Additional Insurance Protection
While international conventions set certain liability limits, you have the option to obtain additional protection for
your business travelers. Additional insurance coverage can usually be purchased from private insurance companies. This
type of insurance offers important advantages:
- It is not subject to the liability limitations imposed by international conventions
- It can provide broader coverage and higher compensation limits
- It may cover scenarios or amounts beyond what the carrier is required to provide
For detailed information about insurance options and coverage specifics, you can contact your airline directly or
consult with insurance providers specializing in travel coverage.
Accessing Conditions of Carriage
The complete conditions of carriage, which detail all terms and conditions of your travel contract, can be obtained
from:
- The issuing carrier
- The carrier indicated on your ticket
We recommend reviewing these conditions before travel to fully understand your rights and obligations.
Prohibited Items and Safety Regulations
For the safety of all passengers and crew, the carriage of certain hazardous items is strictly prohibited on board
aircraft. These prohibited items include, but are not limited to:
- Aerosols
- Fireworks
- Flammable liquids
If you have any questions about what items are restricted or prohibited for your business travelers, please contact your
carrier directly for comprehensive information about these safety restrictions.
Data Protection and Privacy
Your personal data is an important consideration in the booking and travel process. Your personal data will be processed
in accordance with:
- The applicable privacy policy of the carrier
- If your booking is made through a Global Distribution System (GDS), the GDS provider's privacy policy
These privacy policies are available at https://www.iatatravelcentre.com/privacy.htm, or you can obtain them directly
from the carrier or the GDS provider.
We strongly recommend that you read these privacy policies carefully. They govern your booking and provide important
information about:
- How your personal data is collected
- How your data is stored and secured
- How your data is used and disclosed
- How your data may be transferred
Understanding these policies helps ensure you're informed about how your business travelers' information is handled
throughout the booking and travel process.
