If cashback is enabled for your company, a percentage of your settled company-card purchases is paid back to your company balance.
Where to find it
Left sidebar → Expenses → Wallet. The balance card shows Available and Pending cashback. The TC cash history tab lists each Cashback and Cashback reversed entry.
How cashback works
- An employee pays with a company card.
- Once the purchase is confirmed, its cashback shows as Pending.
- When the charge settles, the cashback becomes Available and is credited to the company balance.
- The account owner gets an email, "Your cashback has changed", with the amounts available now, earned in total and still pending, and an Open wallet button.
Good to know
- Cashback belongs to the company and is paid to the company balance.
- The rate depends on your company's plan.
- Cashback is earned on card spend from the date it is enabled for your company.
- If a purchase is refunded or reversed, its cashback is taken back and shows as Cashback reversed.
- Cashback is counted per currency. The Wallet card shows the amounts in the wallet's currency.
- Cashback emails arrive at most once a day per currency. You can manage them in your notification settings under "Cashback earned or paid out".
FAQ
Why don't I see cashback in Wallet? Cashback appears once it is enabled for your company and a card purchase has been made. Contact your account manager to find out about the programme.
Why is my cashback "Pending"? It becomes available once the card payment behind it settles.
I got a refund. Where did my cashback go? Cashback on refunded or reversed purchases is taken back and listed as "Cashback reversed".
How often will I get cashback emails? At most once a day per currency.
Related articles
- Invoices: see and pay everything your company owes
- Wallet: your company balance, top-ups and paying from the balance
- Budgets: plan and track company spending
- Company cards: access, departments, history and charges
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