The Wallet holds your company's deposit. You can top it up, pay for trips from it (in full at checkout or partly on the order page) and follow every movement in its history.
Where to find it
Left sidebar → Expenses → Wallet.
How to top up the balance
- Open Wallet and click Top up.
- Choose a funding method:
- Bank transfer: generate an invoice and pay it from your bank. Credited within up to 2 business days.
- Card / Digital wallets: credited instantly.
- Crypto top up: see below.
- Follow the steps on screen to complete the payment.
How to top up with crypto
If Crypto top up is shown on your account:
- Click Top up → Crypto top up.
- Enter the Amount to top-up in USD (minimum 5 USD).
- Click Top up. You are taken to a secure payment page.
- Pay within 60 minutes. The funds arrive once the network confirms the payment.
How to pay part of an order from the balance
If the balance doesn't cover the whole order, you can still use what is there.
- Open the order.
- In Payment methods, click Pay from the balance.
- Read the confirmation and click Yes, charge the balance.
- The amount owed is taken from the wallet, or everything the wallet holds if that is less. The message shows what remains to pay, for example "Debited 78 from the balance, remaining to pay: 22".
- Pay the rest by another method, or top up and click Pay from the balance again.
Good to know
- Your role decides what you see in Wallet. The account owner always sees the company balance, and chooses which other roles see it. Travellers see their card headroom instead.
- Pay from the balance on the order page is offered while the wallet has money and the order has something left to pay. The money comes from the wallet of the company the order belongs to.
- Tickets are issued and the booking is confirmed once the order is paid in full. After a partial payment, the order waits for the rest.
- At checkout, paying from the balance covers the whole order. To use the balance for part of an order, pay from the order page after booking.
- A payment from the balance is final and cannot be undone.
- Crypto top-ups are always entered in USD, whatever currency your balance is kept in. A 1% processing fee is added on top, and your balance is credited with the amount you entered. If less than the full amount is received, the amount actually received is credited. Start a new top-up if the 60-minute payment page expires.
- Refunds on split-paid orders. When your travel policy allows split payments, a traveller can cover an out-of-policy excess with a personal card while the company pays its share. If one service of such an order is cancelled and the rest stay booked:
- only that service is refunded, split between the company and the employee in the same proportion as they paid for it;
- the supplier's cancellation fee is deducted first and shared in the same proportion, so each payer gets back their share of what the supplier refunded;
- the company's share returns to the company balance (if it paid by balance, card or an invoice already paid), or the unpaid invoice is reduced or voided;
- the employee's share goes back to the personal card they paid with, processed by our accounting team;
- each service is refunded once, and a non-refundable service or a no-show returns nothing.
- On Approvals, each trip card shows under the total how the trip will be paid if approved now: Card, Balance, Invoice or Crypto.
FAQ
I paid from the balance. Why hasn't my ticket been issued? The balance covered only part of the order. Tickets are issued once the whole amount is paid. Pay the rest by another method or top up and pay from the balance again.
Can I choose how much to take from the balance? The platform takes what is owed, or everything in the wallet if that is less.
Why don't I see "Pay from the balance" on my order? The wallet is empty, the order is already paid, or the order is cancelled or waiting for cancellation.
Why is my crypto top-up in USD when our balance is in EUR? Crypto top-ups are always priced in USD.
I cancelled only the hotel from a split-paid trip. Why did I get back less than I paid? You receive your share of that one service, minus your share of the supplier's cancellation fee.
Related articles
- Invoices: see and pay everything your company owes
- Cashback on card spend
- Budgets: plan and track company spending
- Company cards: access, departments, history and charges
Still have questions? Message us in the support chat or at support@travel-code.com.