The Activity feed is a journal of everything that happens to your storefront's bookings: new orders, status changes, payments, services, traveller data, documents and field edits. Each entry shows who did it and exactly what changed.
Where to find it
Agency Dashboard → Activity feed (/app/activity-feed).
How to read the feed
- The feed opens on the last 48 hours, 50 actions per page.
- Each row has the columns When, Action, Order, Who did it, What happened and Task.
- Events on the same order by the same person within 60 seconds are grouped into one action ("{n} changes"). Click the row to see each event.
- Changes are written in plain language: "Field: old → new", with the old value struck through, amounts with currency and dates in your format.
- Click the order to open it.
Action names
New booking, Cancellation, Tickets issued, Service moved to another order, Rate Guard rebooked, Payment, Price update, Status change, Traveller edit, Document, Service change, Fields edited, Automatic update, Changes. A red dot marks a Problem.
How to filter the feed
Open Feed filters:
- Period: 24 hours, 48 hours, 7 days, 30 days or All time;
- search "Order, PNR, surname": the start of an order code, an exact PNR, or at least 3 letters of a traveller's name. Press Enter to search;
- Event type: Everything, Problems, New booking, Status, Payment, Service, Traveller, Document, Field edit;
- Who acted: Anyone, agents (your team and anyone who worked on the order), Clients, or Automation;
- Automation component: Platform, Scheduled job, Rate Guard, Payment provider, Supplier sync, API;
- Agent and Company.
Reset all filters clears them.
"Problems" covers a cancelled order or service, a requested cancellation, a cancellation by time limit, a failed split payment and a skipped card transaction.
How to turn an event into a task
- Find the event and click Create a task in the Task column.
- A Work queue task "Follow up on order {code}" is created, due in 4 hours.
- When an event already has a task, the column shows its state instead, for example "Task: in progress", with Open the task.
Good to know
- The feed updates when you refresh it. New events don't move the pages you are reading until you refresh.
- Automation is shown openly. For example, a Rate Guard rebooking reads "Rebooked {service} to a lower rate: {was} → {now}, saved {saved}."
- The feed shows client-facing amounts. Net, cost, commission, markup, profit and partner payments show as
•••. For traveller edits, it names the fields that changed rather than their values. Passport and document numbers are masked.
FAQ
How do I see everything that happened to one order? Type its order code in the search and set Period to All time.
How do I see only the things that went wrong? Set Event type to Problems.
Why don't I see a new event? Refresh the feed. It doesn't update on its own.
Can I see what the system changed automatically? Yes. Set Who acted to Automation and, if you like, pick a component such as Rate Guard.
Can I create more than one task for the same event? Each event has one task. If it already has one, use Open the task.
Related articles
- Agency Dashboard: your control centre as a partner travel agency
- Orders: find any booking on your storefront and open its card
- Travel operations: who is travelling right now
- Work queue: the tasks your team handles on your storefront's orders
- Agency Reports: reports on your storefront's orders
- Analytics for your storefront
- Company settings, document templates, all users and "Sign in as"
Still have questions? Message us in the support chat or at support@travel-code.com.