Travel operations is a live board of the travellers on your storefront's bookings: who is in the air, who departs or lands soon, who is at a hotel, and whose trip is disrupted. Flight times are shown in the airport's local time. VIP flights are tracked live, and disruptions go to your Work queue.
Where to find it
Agency Dashboard → Travel operations (/app/travel-ops).
How to read the board
- Counter tiles at the top: In the air, Departing in 24h, Arriving in 24h, At a hotel, Travelling now, VIP travelling, Disrupted. Click a tile to filter the board by it. Travelling now clears the filters.
- Table or Map: switch between them. The table has the columns Traveller, Phase, Now / next, Destination, Trip and Order. There is one row per person, and extra trips show as "+{n} more trips". The line above the table shows "{n} of {total} travellers · {trips} trips".
- Map: shows the same filtered travellers. Trips without a location are counted below the map.
Journey phases
Each traveller gets a phase based on their itinerary:
- In the air — between the scheduled departure and arrival of a flight;
- Departing soon — the next departure is within 24 hours;
- Just landed — arrived within the last 6 hours;
- At the hotel — a hotel booking covers today;
- On the trip — any other day of the trip.
Travellers appear on the board from the day before departure until the day after they return.
Live flight status
- The status chip shows Cancelled, Diverted, Landed, Delayed {n} min (from 15 minutes), In the air or On time, together with the terminal, gate and baggage belt when known. A changed time shows as "{new} (was {time})".
- VIP travellers' flights are tracked automatically.
- For any other flight, click Track live status. This works for flights from yesterday up to 3 days ahead.
- When the traveller's local time differs from yours, the row shows "Local time {time} · {city}".
VIP travellers
VIP travellers carry a crown badge, VIP or Executive, and are listed first.
Disruptions
A disrupted trip is shaded red and explains what happened: "{flight} cancelled", "diverted", "delayed {n} min", "Connection to {next} missed" or "Only {n} min to connect to {next}". A delay counts as a disruption from 60 minutes. Disruption in the queue takes you to the matching task in the Work queue.
Risk alerts
- "Advisory: {label}" shows when the destination has a government travel advisory of Increased caution, Reconsider travel or Do not travel.
- High and critical risk alerts within 150 km of the traveller during their stay are shown too, up to 2 per traveller.
Booking lead time
The lead-time strip shows how far ahead your clients book: the median number of days between booking and departure, the middle half of bookings, buckets of 0-2, 3-6, 7-13 and 14+ days, and a By company breakdown. It is based on completed orders from the last 90 days.
How to search and filter
- Type in the search box ("Name, email, PNR, ticket, order…"). It finds a traveller by name, email, order code, company, PNR, ticket number, city or country, and by phone number from 5 digits.
- Narrow the board with All companies, All countries (several at once), My clients (orders where you are the manager), and the phase chips All phases / In the air / Departing soon / Just landed / At the hotel / On the trip.
- Save a combination you use often under Saved views. Saved views are kept in your browser.
- Clear filters resets everything.
The traveller panel
Click a traveller's name to open the panel:
- contact details;
- Document: the number is masked. Click Show to see it in full. Showing it is recorded in the order history;
- Trip: dates, order, travel policy ("Policy: {name}") and services;
- Recent activity: the last 10 events on the order;
- buttons Call traveller, Create task, Open order and Login as (see the article on company settings and signing in as a user).
When you hover over a row, you get the same shortcuts: Call traveller, Create task and Open order.
"Needs data": orders with impossible dates
Orders whose dates cannot be right are greyed out at the bottom of the board and marked "!". This covers an end date before the start, a trip ending more than about two years ahead, or a trip that started more than a year ago. They are "Not counted in the numbers above until the order is fixed". Correct the dates and the order joins the counters again.
Good to know
- The board refreshes itself every 60 seconds and shows "Updated just now" or how long ago. Click Refresh to update it at once. The data can be up to about 90 seconds old.
- If a refresh fails, the last rows stay on screen and you see "Refresh failed".
FAQ
Why isn't a traveller on the board? Travellers appear from the day before departure until the day after they return. Also check the filters and saved view you have on.
How do I get live status for a non-VIP flight? Click Track live status on that flight. It works for flights from yesterday up to 3 days ahead.
When is a delay shown as a disruption? From 60 minutes. Shorter delays of 15 minutes or more show as "Delayed {n} min" on the status chip.
What does the grey row with "!" mean? The order's dates look impossible, so it is kept out of the counters until the order is fixed.
Are my saved views available on another computer? No. Saved views are stored in the browser where you created them.
Related articles
- Agency Dashboard: your control centre as a partner travel agency
- Orders: find any booking on your storefront and open its card
- Activity feed: every change to your storefront's bookings
- Work queue: the tasks your team handles on your storefront's orders
- Agency Reports: reports on your storefront's orders
- Analytics for your storefront
- Company settings, document templates, all users and "Sign in as"
Still have questions? Message us in the support chat or at support@travel-code.com.