Turn this rule on to steer travellers towards fares they can get their money back for. It works for flights and, separately, for hotels.
Where to find it
Trip settings → Travel policies → open a policy → Flight tab (or Hotel tab) → Only fully refundable.
How to switch it on
- Open the policy.
- On the Flight tab, switch on Only fully refundable. For hotels, use the same switch on the Hotel tab.
- Save.
Good to know
- For flights, fares the airline marks as non-refundable are flagged as out of policy with the reason "Offer is non-refundable".
- Where the airline doesn't publish refund conditions with the fare, the fare isn't flagged. Check the fare rules before booking.
- A fare the airline marks as refundable counts as refundable, even if a cancellation fee applies.
FAQ
Why is a fare flagged "Offer is non-refundable"? The airline states this fare can't be refunded, and your policy requires refundable fares.
Is a fare with a cancellation fee "refundable"? Yes, if the airline marks it as refundable. Check the fare rules for the exact penalty.
A fare isn't flagged, but I'm not sure it's refundable. What should I do? Open the fare rules and check the refund conditions before you book.
Related articles
- What does the system do when it finds an option that violates the travel policy?
- Airline restrictions: hide an airline or require approval
- "Max markup over cheapest": why changing the fare can need approval
- Travel policy health: find rules that are too strict
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