When a ticket is cancelled or changed, the airline usually keeps its value as a credit for a future flight on the same carrier (a flight credit, travel credit, e-credit or voucher, depending on the airline). Credits have a deadline — typically one year from the original ticket date — and are the most commonly lost travel money.
Airline credits is where Travel Code keeps those credits for your company and makes sure they are used before they expire. Open it from the user menu → Airline credits.
What a credit card shows
- airline and remaining value;
- status — Active, Expires in N days (30 days or less), Expired, Used;
- who may use it — locked to a named passenger (most airlines) or any traveller of the company (when the carrier allows a name change);
- the original ticket number and a note (for example "Cancelled ORD–SFO, waiver code …").
Where credits come from
Credits are added by hand on this page with Add credit — for example after a non-refundable ticket booked on Travel Code is cancelled or changed, or for credits the company already holds or received elsewhere. Enter the airline code, the remaining value and its currency (USD, EUR, GBP or AED) and the carrier's expiry date.
Who can do what
| Action | Everyone in the company | Director, Accountant, Travel manager, TMC admin |
|---|---|---|
| See credits in search | ✓ | ✓ |
| See the credits page | ✓ (read) | ✓ |
| Add / edit / mark used | — | ✓ |
| Set the company policy | — | ✓ |
| Receive expiry reminders | — | Account owner, Directors and Travel managers |
Related articles
- Airline credits: keep track of unused ticket value
- Company Policy for Airline Credits
- Paying for a Ticket with an Airline Credit
- Airline Credit Expiry Reminders and Reporting
Still have questions? Message us in the support chat or at support@travel-code.com.